- Return Policy
Urban Loft wants you to be satisfied with your purchase. You may return merchandise purchased at Urban Loft if it meets the criteria below. Refunds will be credited to the credit card used for the original purchase. Merchandise paid by cash or check will be refunded by corporate check and mailed.
All shipping charges are non-refundable. Customer is responsible for the return shipping costs. All returned merchandise must be in "like new" condition and in its original packaging. Proof of purchase is required and return authorization must be obtained prior to return of shipment. An order cannot be cancelled once it has shipped. If you decide to cancel your order after shipment, our standard return policy will apply. Please contact us at 1.800.973.0711 or at for assistance in returning the merchandise.
14-Day Return Period
Fourteen days from the date merchandise was received, refunds are available on furniture, panels, lighting, wall art, mirrors, rugs, and accents. All merchandise must be in new, unused, and disassembled condition with all the original packing material included. Returns are subject to a 35% restocking fee.
No Returns or Exchanges
Fabrics, trim, floor model items, clearance items, delivery fees, or
installation fees cannot be returned or exchanged.
Special Order Items (includes furniture, fabrics, rugs, lighting, bedding, drapery, accessories, etc.) No returns or exchanges on any special order items. Customers have 24 hours from the order date to cancel the order. Thereafter, cancellations will not be accepted.
We carefully inspect all merchandise before shipment. We encourage you to inspect all merchandise for possible damages upon receipt. In the event that damages occur in transit, or if you discover any manufacturer defects, please contact us immediately at 1.800.973.0711. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply.