Q: What delivery services do you offer?
A: We offer two shipping services: standard ground delivery or in-home (white glove) service. The type of service you recieve depends on the product you purchase. For example, if you purchase a smaller item that requires little heavy lifting - it would ship standard ground. In the case you order a sectional sofa, it would ship via in-home delivery. If you order a mix of products both small and large, we will determine which method is best for delivery.
Q: What does delivery service include?
A: In-Home / White Glove Delivery - Your delivery includes placement in room of choice, up to 2 flights of stairs, unpacking, packaging removal and assembly (if required). This service does not include the removal of existing furniture, electrical or component hookups (including wall mounting). The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00am – 5:00pm. Time specific deliveries are subject to an additional fee of $90 and homes with more than 2 flights of stairs are subject to an additional fee of $33 per additional flight
Standard Ground - Your signature will not be needed for delivery, however, the driver may choose whether or not to drop off the package at your home. If you would like your item delivered at your doorstep, leave a note on your door with your name and the tracking number that reads ‘No Signature Required.’ This service does not include the removal of existing furniture, electrical or component hookups (including wall mounting).
Q: What is the cost of delivery?
A: Delivery is free within the 48 contiguous states for both our standard and in-home delivery services. Additional charges may apply for expedited services and international orders.
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