SHIPPING

We offer two types of delivery services:

Standard Ground (FREE) and White Glove Delivery.

All furniture orders will be shipped with our FREE Standard Ground Delivery service, unless the White Glove Delivery option is selected on the Shopping Cart page. All long distance furniture deliveries will be scheduled Monday through Friday in daytime hours.

Standard Ground Delivery includes delivery to the first threshold (front door, curbside, garage, lobby, or loading dock; depending on delivery
conditions) and a 4-hour delivery window. Your furniture will be delivered in approximately 5 to 10 business days. Standard Ground Delivery is free. Please allow extra time if the item is an oversize item. Please see each product page for estimated delivery time.

White Glove Delivery includes light assembly, removal of packaging, and the careful placement of furniture (up to 1 flight of stairs), and debris
removal. Your furniture will be delivered in approximately 2 to 3 weeks. All White Glove Delivery furniture orders will be shipped complete. White glove delivery is a $250 one time charge. 

Local Furniture Delivery
If you live in the Washington, D.C metro area, you are in luck. We offer free White Glove delivery per trip for local delivery of unlimited furniture items within a 30 mile radius of our Bethesda store. The delivery charge includes light assembly, removal of packaging, and the careful placement of furniture in your home. Additional charges may apply for exceptionally large items (i.e. oversized buffets, armoires, beds, etc. in excess of 200 lbs.), room placement above the 2nd floor, and assembly of Ready-to-Assemble items.

Disclaimer
We inspect all furniture pieces before shipment. Freight damages on occasion do occur in transit. Please follow the procedures below:

1. Inspect your shipment before the driver leaves.
2. If you suspect hidden damages, open the box and check the condition of the merchandise.
3. If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.
4. Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise.
5. Call us for immediate assistance at 1.800.973.0711 or email us at info@urbanloft.com.

The customer is responsible for determining whether merchandise can be delivered from the delivery truck to the item's final destination. Please be aware of corridors, doorways, elevators, ceiling heights, turning radius, etc. which may cause a delivery problem. If the customer is not home at the time of a furniture delivery, additional shipping charges may be incurred for re-delivery. All shipping charges are non-refundable. Customer is responsible for any additional return shipping costs.